ByBit EU deposited USDC using wrong chain (Polygon instead of Ethereum)

Hi everyone,

I recently deposited USDC to my Bybit EU account but accidentally used the Polygon network instead of Ethereum. Since this specific deposit method isn't supported, the funds never arrived in my account.

From what I’ve researched, these funds should be relatively easy to retrieve because Polygon and Ethereum are EVM-compatible.

Bybit’s website even mentions a manual recovery service for a $200 fee. I’ve told support that I am more than happy to pay this, but so far, they haven't been helpful. They keep insisting the funds are irretrievable.

I’m not sure if this is just a standard excuse from front-line support or if there is a genuine technical barrier I’m missing. Has anyone successfully escalated a case like this to a higher support tier or a technical team at Bybit?

If you have experience with this kind of recovery, I’d love to hear how you handled it.

Thanks in advance!