Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please take into account that for the security and the privacy of our users, we do not ask for, or otherwise present account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to be able to help you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e mail or telephone number, choose your concern from the choices, if your problem wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our stay help workforce, then click ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in sensitive issues, or providing fallacious info will result in the remark being eliminated.

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Easy methods to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be legitimate earlier than posting)
2. Provide a description of your difficulty (we’ve included a number of widespread problems under)

In case your case gets resolved, please delete your remark. Or, at the least replace it to say resolved. It will help users that also need help get the eye they need. Thank you!

Please observe: We will’t make it easier to until you provide us with a legitimate case ID. Users with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be shown far left of the highest bar - alternatively, you possibly can see your case ID within the e mail or text you obtain upon initiating the chat.

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Widespread issues & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended on account of danger management’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and provide relevant info when prompted to do so.

● Withdrawal Danger could be triggered by a lot of reasons. Danger management is extraordinarily essential. Please word that we will solely aid you if we deem your case to be official, in case you have tried to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.

Our workforce works extremely arduous to resolve these issues as quickly as potential and a few instances can take time to resolve however please consider the rationale for that is to ensure you, our users, are protected.

Instances replied by our mods are already within the escalation process. A longer wait after escalation = our group is working exhausting at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.

Please chorus from leaving multiple messages in this thread if your case has already been escalated.

2. Security points

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your bank / Binance account.

● Includes intermediaries similar to bank transfers or buying crypto with credit score/debit playing cards.

● Observe: It could actually take as much as a number of working days for the cash to be credited to your accounts. You can find more FAQ here

four. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you expertise points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our greatest to help you with the offboarding.

5. Trading system and different account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to complete KYC

● Another issues

Please comply with the format said above, your case can't be escalated if you do not comply with this process and your comment could also be removed. Following the format helps us classify and determine the problems, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to other users and can end in a ban.