Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privacy of our customers, we do not ask for, or otherwise provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to be able to help you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e mail or telephone quantity, choose your concern from the choices, if your challenge wasn’t answered click on ‘unresolved’ and sort ‘human’ to interact with our stay help staff, then click ‘okay’ to proceed.

Don't hesitate to help your fellow Binancians so long as their inquiry is a common one, nevertheless trying to interact in delicate issues, or offering flawed info will lead to the comment being removed.

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Tips on how to publish about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be valid before posting)
2. Present a description of your situation (we’ve included a couple of widespread issues under)

In case your case will get resolved, please delete your remark. Or, at the very least update it to say resolved. It will help customers that still need assistance get the attention they want. Thank you!

Please notice: We will’t enable you to until you present us with a legitimate case ID. Customers with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be shown far left of the top bar - alternatively, you'll be able to see your case ID within the e mail or textual content you obtain upon initiating the chat.

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Widespread issues & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended because of danger management’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to assist unlock the withdrawal - please coordinate with our group and supply relevant info when prompted to take action.

● Withdrawal Danger may be triggered by quite a few causes. Danger management is extremely essential. Please notice that we will only assist you if we deem your case to be reliable, when you've got attempted to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.

Our workforce works extremely onerous to resolve these issues as soon as attainable and some instances can take time to resolve however please take note the rationale for this is to make sure you, our users, are protected.

Instances replied by our mods are already in the escalation process. A longer wait after escalation = our group is working onerous at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately in the chat.

Please refrain from leaving multiple messages in this thread if your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

3. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than expected to arrive in your bank / Binance account.

● Includes intermediaries comparable to bank transfers or buying crypto with credit/debit playing cards.

● Observe: It could actually take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here

4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you expertise issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our greatest to assist you with the offboarding.

5. Trading system and other account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you don't comply with this course of and your comment could also be eliminated. Following the format helps us classify and determine the problems, escalate them to our related departments and get everybody’s problems resolved. Spamming the feed is unfair to different customers and can end in a ban.