Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please remember that for the security and the privacy of our customers, we do not ask for, or in any other case provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and present your e-mail or telephone number, select your difficulty from the options, in case your difficulty wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our reside help workforce, then click on ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians so long as their inquiry is a basic one, nevertheless trying to interact in delicate matters, or offering improper info will lead to the remark being removed.

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How you can submit about your case

Please comply with this format:

1. Touch upon this thread together with your case ID (please ensure your case ID continues to be legitimate before posting)
2. Present a description of your concern (we’ve included a couple of widespread problems under)

In case your case gets resolved, please delete your remark. Or, at the very least replace it to say resolved. It will assist users that also need help get the attention they need. Thanks!

Please word: We will’t enable you to until you present us with a legitimate case ID. Users with Binance US instances should confer with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID will probably be proven far left of the top bar - alternatively, you'll be able to see your case ID in the e mail or text you receive upon initiating the chat.

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Widespread problems & options

1. Crypto withdrawal suspended

● You obtain a message saying ‘withdrawal suspended on account of danger control’ and have been making an attempt to unlock your account.

● Don’t worry, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and supply related info when prompted to take action.

● Withdrawal Danger might be triggered by various reasons. Danger control is extremely necessary. Please word that we will only provide help to if we deem your case to be official, if in case you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we've processes in place to stop this.

Our workforce works extremely exhausting to resolve these issues as soon as attainable and some instances can take time to resolve however please consider the rationale for that is to make sure you, our customers, are protected.

Instances replied by our mods are already within the escalation process. A longer wait after escalation = our workforce is working arduous at investigating the difficulty. If there are any updates to the case, our brokers will reply to you immediately within the chat.

Please chorus from leaving a number of messages on this thread if your case has already been escalated.

2. Safety issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve entry to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to reach in your financial institution / Binance account.

● Includes intermediaries corresponding to financial institution transfers or shopping for crypto with credit/debit playing cards.

● Observe: It could possibly take as much as several working days for the money to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. In the event you experience issues with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our greatest to assist you with the offboarding.

5. Trading system and other account issues

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case cannot be escalated if you do not comply with this course of and your remark could also be removed. Following the format helps us classify and determine the problems, escalate them to our related departments and get everyone’s issues resolved. Spamming the feed is unfair to other users and can end in a ban.