Pricey Binancians,
We use this thread to consolidate any help questions or queries into one place.
Please remember that for the security and the privacy of our users, we do not ask for, or otherwise provide account-specific info on Reddit. Please perceive our intention, and cooperate with us by beginning a chat with our official support for us to have the ability to assist you. Please do observe any help requests outdoors of this thread won't be attended to, thanks for understanding.
Click here for official Binance support. Ensure you login and provide your e mail or telephone quantity, choose your concern from the options, in case your problem wasn’t answered click ‘unresolved’ and sort ‘human’ to work together with our stay help staff, then click on ‘okay’ to proceed.
Do not hesitate to help your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in sensitive issues, or providing mistaken info will result in the comment being eliminated.
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Methods to submit about your case
Please comply with this format:
- Comment on this thread together with your case ID (please ensure your case ID continues to be valid earlier than posting)
- Present an outline of your concern (we’ve included a number of widespread problems under)
If your case gets resolved, please delete your remark. Or, at the very least update it to say resolved. This can assist users that still need help get the attention they need. Thank you!
Please notice: We will’t enable you to until you present us with a legitimate case ID. Customers with Binance US instances should discuss with r/BinanceUS
To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID can be shown far left of the highest bar - alternatively, you possibly can see your case ID in the e-mail or text you receive upon initiating the chat.
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Widespread issues & solutions
1. Crypto withdrawal suspended
● You receive a message saying ‘withdrawal suspended because of danger control’ and have been making an attempt to unlock your account.
● Don’t fear, your funds are SAFU. Our brokers will attempt their greatest to help unlock the withdrawal - please coordinate with our workforce and supply relevant info when prompted to take action.
● Withdrawal Danger might be triggered by numerous causes. Danger management is extremely necessary. Please word that we will solely show you how to if we deem your case to be professional, if in case you have attempted to hack an account and request for unsuspension, you'll be unsuccessful as we've got processes in place to stop this.
Our group works extremely exhausting to resolve these points as quickly as attainable and some instances can take time to resolve however please consider the rationale for that is to ensure you, our customers, are protected.
Instances replied by our mods are already in the escalation process. A longer wait after escalation = our workforce is working exhausting at investigating the difficulty. If there are any updates to the case, our brokers will reply to you instantly in the chat.
Please chorus from leaving a number of messages in this thread in case your case has already been escalated.
2. Safety points
● Report hacked accounts and funds.
● Problem to reset 2FA and achieve access to your account.
3. Fiat deposit & withdrawal
● Fiat (not crypto) is taking longer than anticipated to reach in your bank / Binance account.
● Includes intermediaries corresponding to financial institution transfers or buying crypto with credit score/debit playing cards.
● Observe: It could actually take as much as a number of working days for the money to be credited to your accounts. You can find more FAQ here
4. US persons accessing previous Binance.com accounts for offboarding & withdrawal of funds
● Your funds are SAFU. In the event you experience issues with withdrawing remaining funds, comply with the above steps to get to our stay chat queue - our brokers will attempt our greatest to assist you with the offboarding.
5. Buying and selling system and other account issues
● Spot, margin & futures trading
● P2P disputes
● Binance Visa Card transactions
● Unable to complete KYC
● Some other points
Please comply with the format said above, your case can't be escalated if you don't comply with this process and your comment may be removed. Following the format helps us classify and determine the problems, escalate them to our related departments and get everyone’s issues resolved. Spamming the feed is unfair to different customers and can end in a ban.
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