Binance Support Thread

Pricey Binancians,

We use this thread to consolidate any help questions or queries into one place.

Please needless to say for the security and the privacy of our users, we don't ask for, or otherwise present account-specific info on Reddit. Please perceive our intention, and cooperate with us by starting a chat with our official support for us to have the ability to assist you. Please do notice any help requests outdoors of this thread won't be attended to, thanks for understanding.

Click here for official Binance support. Be sure to login and provide your e mail or telephone number, select your problem from the choices, if your challenge wasn’t answered click ‘unresolved’ and sort ‘human’ to interact with our reside help workforce, then click ‘okay’ to proceed.

Don't hesitate to assist your fellow Binancians as long as their inquiry is a common one, nevertheless trying to interact in sensitive issues, or providing fallacious info will result in the remark being eliminated.

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The way to submit about your case

Please comply with this format:

1. Comment on this thread together with your case ID (please ensure your case ID continues to be valid before posting)
2. Provide an outline of your concern (we’ve included a couple of widespread issues under)

In case your case will get resolved, please delete your comment. Or, no less than update it to say resolved. This can assist users that still need assistance get the attention they need. Thanks!

Please notice: We will’t provide help to until you present us with a legitimate case ID. Users with Binance US instances should discuss with r/BinanceUS

To get a case ID you must start a live chat with support. Click here, select ‘unsolved’ and type ‘human’ to join the live CS queue. The case ID might be shown far left of the top bar - alternatively, you possibly can see your case ID in the e-mail or textual content you obtain upon initiating the chat.

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Widespread problems & solutions

1. Crypto withdrawal suspended

● You receive a message saying ‘withdrawal suspended resulting from danger control’ and have been making an attempt to unlock your account.

● Don’t fear, your funds are SAFU. Our agents will attempt their greatest to help unlock the withdrawal - please coordinate with our group and supply related info when prompted to take action.

● Withdrawal Danger may be triggered by a variety of reasons. Danger control is extraordinarily essential. Please observe that we will solely aid you if we deem your case to be respectable, in case you have attempted to hack an account and request for unsuspension, you may be unsuccessful as we have now processes in place to stop this.

Our workforce works extremely exhausting to resolve these issues as quickly as attainable and some instances can take time to resolve however please bear in mind the rationale for that is to make sure you, our users, are protected.

Instances replied by our mods are already within the escalation course of. An extended wait after escalation = our staff is working arduous at investigating the difficulty. If there are any updates to the case, our agents will reply to you immediately within the chat.

Please refrain from leaving a number of messages in this thread if your case has already been escalated.

2. Security issues

● Report hacked accounts and funds.

● Problem to reset 2FA and achieve access to your account.

three. Fiat deposit & withdrawal

● Fiat (not crypto) is taking longer than anticipated to arrive in your financial institution / Binance account.

● Includes intermediaries resembling financial institution transfers or shopping for crypto with credit/debit cards.

● Notice: It could take as much as several working days for the cash to be credited to your accounts. You can find more FAQ here

four. US individuals accessing previous Binance.com accounts for offboarding & withdrawal of funds

● Your funds are SAFU. When you experience points with withdrawing remaining funds, comply with the above steps to get to our reside chat queue - our brokers will attempt our greatest to help you with the offboarding.

5. Buying and selling system and other account points

● Spot, margin & futures trading

● P2P disputes

● Binance Visa Card transactions

● Unable to finish KYC

● Some other issues

Please comply with the format said above, your case can't be escalated if you do not comply with this course of and your remark may be eliminated. Following the format helps us classify and determine the problems, escalate them to our related departments and get everybody’s issues resolved. Spamming the feed is unfair to different customers and will end in a ban.